Your Connectivity, Our Priority: Dedicated Support for Netwerk Connect Solutions Users
Reliable communication solutions, backed by expert support, right here in Amsterdam and beyond.
Welcome to the Netwerk Connect Solutions Customer Support Hub. Our dedicated support portal is designed to provide you with immediate access to the resources you need to keep your business communications running smoothly. Whether you're seeking answers to common questions, need to troubleshoot an issue, or want to dive deeper into the capabilities of your services, you'll find comprehensive assistance here. Access our extensive knowledge base, find frequently asked questions, or submit a support ticket directly to our responsive team. We are committed to ensuring your experience with our Business VoIP Systems, Unified Communications Platforms, Cloud Telephony, Mobile Connectivity Management, and Network Integration services is seamless and fully supported.
Find Support NowCommitted to Your Success and Support

Founded right here in the heart of Amsterdam, Netwerk Connect Solutions has grown to become a trusted partner for businesses seeking robust and reliable telecommunications technology. We built our company on the principle that cutting-edge technology should be matched by exceptional service and unwavering support. From our early days providing essential VoIP services, we've expanded our portfolio to include comprehensive Unified Communications, flexible Cloud Telephony, streamlined Mobile Connectivity Management, and strategic Communication Infrastructure Consulting. Our presence in a global hub like Amsterdam gives us unique insight into the diverse communication needs of modern enterprises, both locally and internationally.
Our mission is simple yet profound: to empower your business with seamless connectivity that drives productivity and enables growth. We understand that in today's fast-paced digital landscape, communication is not just a tool – it's the lifeline of your operations. Any disruption can have significant consequences. That's precisely why our commitment to proactive, responsive, and knowledgeable customer support is at the core of everything we do. We view our support hub not just as a place to fix problems, but as a valuable resource designed to help you optimize your technology stack, anticipate challenges, and unlock the full potential of your Netwerk Connect Solutions services. Our team is comprised of highly skilled engineers and support specialists, deeply familiar with the nuances of telecommunications technology and dedicated to ensuring your business stays connected, always.
Whether you are a small startup or a large corporation, we provide tailored support that meets your specific requirements. We are proud of the long-term relationships we build with our clients, founded on trust, transparency, and a shared commitment to excellence. Partner with Netwerk Connect Solutions, and gain not just a technology provider, but a dedicated support team invested in your continued success.
Comprehensive Support Across All Our Services
Our support team provides expert assistance for the full range of Netwerk Connect Solutions offerings. Below are the key areas we cover, ensuring you have dedicated help for every aspect of your communication infrastructure.
Business VoIP Systems
Get expert support for setting up your Business VoIP system, configuring extensions, optimizing call quality, and troubleshooting common audio or connection issues. We help you unlock features like call forwarding, voicemail-to-email, interactive voice response (IVR), and conferencing, ensuring your voice communication is crystal clear and efficient for both internal and external calls.
Unified Communications Platforms
We provide assistance with integrating your UC platform across devices and applications. Our support covers user management, troubleshooting issues with chat, presence indicators, video conferencing, screen sharing, and collaborative tools. Ensure your teams can communicate seamlessly and productively, whether they are in the office, working from home, or on the go, with full support for all features.
Cloud Telephony Solutions
Navigate your cloud migration with confidence. Our team supports the transition to cloud-based telephony, ongoing service monitoring for performance, scalability planning as your business grows, and detailed billing inquiries. Experience the flexibility and cost-efficiency of the cloud with a support team ready to help you at every step, ensuring uptime and reliable access from anywhere.
Mobile Connectivity Management
From setting up new mobile devices within your corporate plan to managing subscriptions and troubleshooting connectivity issues, we simplify mobile management. We also assist with secure configurations and policy enforcement, ensuring your mobile workforce stays connected reliably and securely, enabling them to be productive regardless of location.
Communication Infrastructure Consulting
Our support extends to providing expert guidance on optimizing your existing communication infrastructure. We offer consultations on planning for future upgrades, conducting compatibility checks with new hardware or software, and assessing your network's readiness for advanced communication services. Leverage our expertise to build a resilient and future-proof infrastructure.
Network Integration Services
Seamless integration with your existing IT systems is key. We provide support for troubleshooting integration issues between our communication services and your CRM, ERP, or other business applications. We help ensure seamless data flow, assist with API usage, and conduct security audits to maintain a secure and efficient integrated environment.
Frequently Asked Questions
Find quick answers to the most common questions regarding our services, billing, technical issues, and how to get the support you need efficiently.
Submitting a support ticket is straightforward. You can use the dedicated contact form located in the Contact Support section on this page. Alternatively, for non-urgent matters or general inquiries, you can email us directly at [email protected]. If your issue is urgent or you prefer to speak with someone, please call our support line at +31 20 850 0123 during our standard business hours. Providing as much detail as possible in your request will help us address your issue more quickly.
Our standard support team is available Monday to Friday, from 9:00 AM to 5:00 PM Central European Time (CET). During these hours, you can expect prompt responses via phone and email. For critical issues impacting your core services that require immediate attention outside of these hours, emergency support may be available depending on the specifics of your service agreement. Please refer to your contract documentation for details on after-hours emergency procedures.
Many common VoIP issues, such as poor call quality or inability to make/receive calls, can often be resolved with simple steps. First, verify your internet connection is stable and has sufficient bandwidth. Try restarting your VoIP device (phone, adapter, or software client) and your network equipment (modem/router). Ensure your network configuration prioritizes voice traffic if possible. For detailed troubleshooting guides and step-by-step instructions for various devices and scenarios, please refer to our extensive Knowledge Base section.
Absolutely. We are dedicated to making your onboarding process as smooth as possible. Our support team provides comprehensive assistance for the initial setup and configuration of all our services, whether it's setting up new VoIP phones, configuring your UC platform, or migrating to the cloud. We can offer remote guidance, provide detailed setup documentation, or schedule a guided session to ensure everything is configured correctly and you're ready to start using your new services efficiently. Please reach out to support to arrange this.
For all billing inquiries, including questions about your invoices, payment methods, service charges, or contract details, please contact our dedicated billing support team. You can reach them by emailing [email protected] (please specify "Billing Inquiry" in the subject) or by calling our main support number +31 20 850 0123 and asking to be directed to billing. Detailed information regarding your specific billing cycle, payment terms, and service charges are also outlined in your original service agreement documentation.
Explore Our Knowledge Base
Access our comprehensive library of guides, tutorials, and troubleshooting articles designed to help you find quick solutions and learn more about optimizing your Netwerk Connect Solutions services independently, whenever you need it.

Our Knowledge Base is a continuously updated repository of information covering the breadth of Netwerk Connect Solutions' offerings. It's your go-to resource for self-service support, designed to be easily searchable and navigable. Here you can find detailed guides on initial setup and configuration for various devices and platforms, step-by-step tutorials for utilizing advanced features within your Unified Communications suite, and comprehensive troubleshooting articles addressing common technical challenges.
Dive into categories ranging from "VoIP Endpoint Configuration" and "Managing Users on Your UC Platform" to "Network Optimization for Voice Quality" and "Understanding Your Monthly Invoice". Each article is crafted by our expert support team to be clear, concise, and actionable, empowering you to resolve minor issues or learn new functionalities at your own pace. Think of it as having our support team's collective expertise available to you 24/7, accessible from any device.
We encourage you to explore this valuable resource before submitting a ticket, as many common questions and minor technical hitches have documented solutions readily available.
Hear From Our Satisfied Clients
We are proud of the positive impact our solutions and support have on businesses. Read what some of our clients have to say about their experience with Netwerk Connect Solutions, focusing on the reliability of our services and the effectiveness of our support team.

"The Netwerk Connect Solutions support team was incredibly responsive and knowledgeable when we faced a complex network issue affecting our operations across multiple sites. They quickly diagnosed and resolved the problem, minimizing downtime for our business. Their expertise and dedication were truly impressive. Excellent service that we can rely on!"
- Sarah Jansen
Operations Manager, Global Logistics B.V.

"Setting up our new VoIP system was a critical project for our rapidly growing company. Thanks to Netwerk Connect Solutions' clear documentation, coupled with the patient and expert guidance from their support team during the final configuration phase, the transition was completely seamless. We were up and running ahead of schedule. Highly recommend their reliable services and attentive support!"
- David Lee
IT Director, Innovate Tech Solutions

"Whenever we've had a question about optimising our unified communications platform – from adding new users to troubleshooting a video conference glitch – the Netwerk Connect Solutions support hub's FAQ and direct contact options have been invaluable. The response times are quick, and the help provided is always effective and easy to understand. Great resource for staying connected!"
- Maria Rodriguez
Customer Relations Lead, Peak Performance Agency

"Understanding our cloud telephony billing was initially a bit complex with our specific usage patterns. The support team at Netwerk Connect Solutions took the time to walk me through the invoice details patiently, explaining each charge clearly. Their transparency and willingness to help with billing inquiries is a major plus for us. Highly satisfied with their customer-centric approach."
- Bas van der Meer
Finance Director, De Goudenbrug Vastgoed

"We consulted Netwerk Connect Solutions for advice on upgrading our internal network infrastructure to better support high-definition video calls. Their infrastructure consulting support provided invaluable insights and practical recommendations. The planning assistance was thorough and truly helped us make informed decisions. They are true partners in communication technology."
- Fatima Ali
Project Manager, Smart City Innovations
Get In Touch With Our Support Team
Need direct assistance? Please fill out the support request form below, or contact us directly via the provided phone number or email address. We are here to help resolve your issues and answer your questions promptly and effectively.
Submit a Support Request
Direct Contact Information
Phone: +31 20 850 0123
Email: [email protected]
Address:
300 Gustav Mahlerlaan, 6th Floor
Amsterdam, Noord-Holland, 1082 MH
Netherlands
Business Hours: Monday - Friday: 9:00 AM - 5:00 PM CET